Support
At Lupin Casino, we believe your gaming experience should be smooth and enjoyable from start to finish. That's why we've built a comprehensive support system designed to assist you whenever questions arise or guidance is needed.
24/7 Support Access
Our dedicated team of support specialists stands ready to assist you around the clock, every day of the year. We understand that gaming happens at all hours, and so does our customer service. Whether it's a question about your recent transaction or help with navigating our game selection, our team is just moments away.
Multiple Support Channels
We offer several convenient ways to reach our support team:
Email Support: Send your inquiries to support@lupincasino.com and receive detailed responses typically within 2-4 hours. This option is perfect for non-urgent questions or situations requiring documentation.
Live Chat: For immediate assistance, our live chat feature connects you with a support agent in seconds. Look for the chat icon in the bottom corner of any page on our website.
Help Center: Many common questions can be resolved instantly through our comprehensive FAQ section, covering account management, deposits and withdrawals, game rules, and bonus terms.
Expert Assistance
Our support team consists of highly trained professionals with extensive knowledge of our casino operations, payment methods, and games. They can assist with:
- Account verification processes
- Questions about our welcome bonuses of up to $8888
- Guidance on cryptocurrency deposits including Bitcoin, Bitcoin Cash, and Ethereum
- Assistance with traditional payment methods like Visa, MasterCard, and American Express
- Technical support for Real Time Gaming software
Commitment to Resolution
Every support request is tracked and monitored to ensure timely resolution. Our goal is to resolve your inquiry during the first contact whenever possible. For more complex issues, we maintain clear communication throughout the resolution process, keeping you informed at every step.
Responsible Gaming Support
Beyond technical and account assistance, our support team is trained to provide resources for responsible gaming. If you ever need help setting limits or have concerns about your gaming habits, our team can guide you to the appropriate tools and resources with respect and confidentiality.
We Value Your Feedback
Every interaction with our support team gives you an opportunity to rate your experience. This feedback directly influences how we train our team and improve our processes. Your input helps us deliver the exceptional service you deserve.
Remember, at Lupin Casino, you're never alone in your gaming journey. Our support team is just a click away, ready to enhance your experience and ensure your time with us is nothing short of excellent.